Правила за извършване на доставка

HANDLING:

All items are subject to a handling period before they are dispatched:

After an order has been placed, it is promptly sent to our fulfillment center where we will ship your item(s) within 1-2 business days.

SHIPPING:

Some countries charge extra and those costs are not our costs. We are not responsible for those costs and will not refund them!

Currently we offer discounted shipping at $1.75
We offer free shipping on all orders over $50.00

Locations:
United States Only (48 States*) - 1-2 Business Days**

*We currently do not ship to, Hawaii or Alaska

**This doesn’t include our 1-2 days processing time.

If you have not received your order within the expected time frame listed above, then please allow at least 2-3 more days prior to contacting us to check on the status of your shipping.

We will notify you with a tracking number by email when your items have been shipped. It can take a few days following order shipment before the Tracking number becomes active on the courier's system. If the information has not appeared on the courier's website, please try again later.

 

RETURNS:

For returns, please reach out directly to us at support@tworiversco.com.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 days, please contact us.

 

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.

 

Contact Email: support@tworiversco.com